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FAQs
Need help? Check out our FAQs to find answers to your questions.
How do I create an account?
Creating an account is easy and free!
Just download the Molina Market app from your app store, open it, and tap on "Sign Up"/"Become A Partner" button on the login page/screen.
Fill in the required information, including your email address and a secure password, then follow the instructions to verify your email.
Once verified, you can start using all the features Molina Market has to offer.
How do I place an order?
Ordering first is really easy. Just follow these steps:
Follow the steps required for each option and once you’re finished, a courier will accept your order and deliver it in minutes.
What can I order?
You can buy and receive products as well as send deliveries or express messages within your city.
Want us to go to the pharmacy for you?
Need to buy a pair of shoes?
Want something to eat?
Need to ship a package?
We mean it: Anything you want, delivered in minutes.
How do I find what I want?
At the bottom of your screen, there's a search bar that lets you find any product or establishment in your city.
How do I withdraw my earnings?
To withdraw your earnings, simply navigate to the "Earnings" section of the app.
From there, you can view your available balance and choose a withdrawal method, such as bank transfer or payout account info.
Follow the on-screen instructions to complete the withdrawal process.
Please note that there may be minimum withdrawal thresholds and processing times associated with each withdrawal method.
Are there any fees associated with withdrawing my earnings?
The driver app does not charge any fees for withdrawing your earnings. However, please be aware that third-party payment processors, such as banks, may impose their own fees.
Make sure to review their terms and conditions for any applicable charges.
How do I deliver an order to the customer using the driver app?
When you receive a new order, you will be provided with the customer's delivery address and any special instructions.
What should I do if I encounter any issues during the delivery process?
If you encounter any issues, such as difficulty locating the customer or items missing from the order, please use the in-app messaging or call the customer directly to resolve the issue.
If you're unable to complete the delivery for any reason, contact support for assistance.
How do I go online to start receiving orders?
To go online and start receiving orders, simply toggle the "Online" switch within the driver app.
Once you're online, you'll begin receiving order requests based on your availability and location.
Make sure to have your vehicle ready and be prepared to accept orders.
How do I go offline to stop receiving orders?
If you need to take a break or stop receiving orders temporarily, toggle the "Offline" switch within the driver app. This will prevent you from receiving new order requests until you go back online.
You can go offline at any time, but please ensure that you're not currently fulfilling an active order when doing so.